Concierge for The Holbrook Center for Healthy Living

The Concierge is the face of the Holbrook Center for Healthy Living (CHL) and creates a lasting first impression. The Concierge is responsible for, but not limited to, serving guests by warmly greeting, welcoming, and directing them to their appropriate service.

RESPONSIBILITIES

• Warm and welcoming presence at the Center for Healthy Living's Concierge Desk.
• Answers phone calls and inquiries for all profit centers within the CHL.
• Adhere to all CHL standards and community specific standards.
• Have a thorough working knowledge of CHL services, hours of operation, amenities, etc.
• Notifies service provider of guests' arrival when appropriate.
• Offer beverages, refreshments, and chat with guests who are in the waiting area.
• Recognize the importance of "sales" in every aspect of the role and be responsible for achieving sales targets as set by the CHL management team.
• Recommend and upsell retail items, gift cards/certificates, services, and packages throughout the guest experience.
• Understand you are a part of a team committed to optimizing the overall wellbeing of our guests.
• Ensure Spa, WellFIT, and Salon areas are always impeccably neat and clean and are fully stocked with guests' essentials and other necessary items for an absolute five-star experience.
• Maintain hydration and refreshment stations for Zen Room and WellFit areas.
• Explain services and classes to guests in a clear and enthusiastic manner.
• Strictly enforce the privacy and confidentiality of all guest information.
• Processing of various method of payments accurately.
• Complete reservations, check-in, and check-out procedures accurately and with service excellence.
• Schedule spa treatments, salon, wellness, and fitness services at guest request using Booker by Mind Body software.
• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Work well in fast-paced environment, high pressure situations and be able to maintain composure and objectivity under pressure.
• Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail,
• Follow-up with the specific CHL Director on all comments, concerns and suggestions made by guests, members, and associates.
• Able to address complaints and resolve guest problems in the absence of CHL Directors.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, and nametag when working.
• Perform other duties as requested by management.

The successful candidate will…

• At least 21 years of age or older.
• A high school diploma or equivalent and/or preferably at least 1-2 years’ experience as a concierge or receptionist at a high-end hotel, spa, salon, or medical practice.
• Able to work holidays, weekends, mornings, and evenings as needed.

• Excellent customer service and hospitality skills.
• Has a practice of a self-care so there is a modeling of a healthy lifestyle.
• Strong communication skills (both verbal and written).
• Proficient in Windows software, social media, and copy, fax, and telephone equipment.
• Able to read, write, speak, and understand English.
• Possess strong organizational skills.
• Be able to operate with integrity always with patience, tact, enthusiasm, and positive attitude toward our guests.