Sales Assistant
The Position
The Sales Assistant is a customer-facing position responsible for a critical role in the organization. This position is a critical piece of the overall customer experience. As Move-In Coordinator, the primary purpose of this role is to coordinate and facilitate all aspects of the resident move-in process.
The successful candidate will…
Key responsibilities include:
- Deliver excellent customer service experience.
- Proactively contact depositors within 24 hours to initiate move-in process.
- Get deposit incentive information from CRD team.
- Work in collaboration with Customization Coordinator on upgrade needs regarding schedule move-in.
- Obtain decision of resident on needed upgrades, written confirmation and follow all necessary deposit and billing policies.
- Communicate with onsite maintenance team around any additional residence needs prior to move in and including (but limited to) property standard items such as shower rods and curtain liners.
- Monitor work of builder and ensure quality and timely completion.
- Complete owner punch and arrange for Resident to tour and accept upgrades.
- Prepare final invoice for resident to pay at lease signing.
- Ensure all residents are welcomed warmly and professionally.
- Welcome visitors and guests with the Holbrook-approved greeting and offers available refreshments.
- Proactively contact resident after deposit to confirm a date and time to move and places on
property schedule.
- Recommend property preferred moving partners and send contact information.
- Send moving guidelines to resident, answers any questions and ensures Resident is aware of guidelines.
- Contact resident weekly from scheduled date to confirm all arrangements have been made and answer any questions.
- Complete all pre-move steps per the established checklist.
- Complete all aspects of the resident on-boarding process in a timely manner.
- Ensure that customized welcome gift is ordered and placed prior to move in date.
- Contract with any outside service providers.
- Work with BOD to set the lease signing schedule and communicate with GM.
- Provide high-level community overview/information as requested.
- Assist with general office support and clerical duties including mail receiving, sorting and distribution; supply/collateral ordering, stocking and distribution of office supplies, photocopying, filing, etc.
- Own the resident move-in coordination and process, communicate with all site teams to ensure a smooth move in experience for residents and site operations.
Candidate will….
- Preferably have a college degree and three years of related experience, or seven years of related experience.
- Preferably have experience in a customer relationship management (CRM) system; working with social media in a business environment; working in a customer service role; coordinating business/professional events; and/or sales and marketing experience.
- Have excellent verbal and written communication skills.
- Be competent in MS Office applications and ability to learn new technology programs and applications.
- Be able to work effectively both independently and as part of a team.
- Have strong organizational skills and attention to detail.
- Be flexible and have the ability to multitask.
- Demonstrate strong customer service orientation and ability to maintain a warm, friendly, cordial demeanor.
- Have good judgement, problem-solving and decision-making skills.
- Have negotiation/influencing skills.
- Have the ability to develop and maintain positive relationships with customers, colleagues and vendors.
- Have a sense of urgency and ability to work in a fast-paced environment; deadline-driven.
- Have the ability, availability and willingness to work nights, weekends and holidays as business needs/schedule dictates.
Holbrook Journey
Purpose
To inspire living life to the fullest
Our Philosophy
- AMAZING Family: Melted souls in a connected cause
- AMAZING Passion: Driven to instill wonder in others
- AMAZING Service: Faithfully serving others beyond ourselves
