Resident Services Director- Memory Care (LPN/RN)

The Resident Services Director- Memory Care (LPN/RN) is responsible for planning, developing, coordinating and implementing programs and services for residents with cognitive impairment. Additionally, he/she has a shared responsibility to provide a therapeutic environment which holistically maintains each individual resident’s optimum level of well-being. The Resident Services Director- Memory Care is responsible for the administration and management of the Holbrook Life Memory Care program, resident care and services, the well-being and satisfaction of residents, and directing the team of Memory Care Partners and the Memory Care Programmer.

Key responsibilities include:

• Hire, train, manage, schedule and develop Memory Care Partners and Memory Care Programmer.
• Develop new resident service plans in coordination with the Director of Wellness and Life Services; review resident service plan data with the Community Relations Director.
• Develop and coordinate the continuous execution of the resident service plan from move-in to discharge with full responsibility for its execution by the Memory Care team.
• Ensure resident service plans are completed in a timely manner at prospect, move-in, 30 days, quarterly and at change in condition.
• Provide care directives and collaborate with the Director of Wellness and Life Services in the development and evaluation of assignment sheets at prospect, move-in, quarterly, and at change in condition.
• Input resident service plan data into Point Click Care and Point of Care in a timely and consistent manner.
• Ensure HIPPA compliance.
• Ensure complete, accurate documentation in the communication log; follow up on care concerns; notify care partner as needed to review and sign.
• Retain and ensure security of daily assignment sheets, communication log and other documents in compliance with company retention standards.
• Ensure adequate staffing levels at all times in compliance with company and state requirements.
• Provide orientation to new or seasonal team members and private duty sitters to ensure continuity of care.
• Serve as the liaison for the Memory Care community to other Holbrook Life community departments, resident family members and the outside local community.
• Assist the Community Relations Director in promoting the Memory Care neighborhood to physicians, hospitals, discharge planners/social workers and local agencies.

The successful candidate will…

• Current, unencumbered Georgia Registered Nurse (RN) or Licensed Practical Nurse (LPN) license required

• Minimum 3 years of nursing leadership experience with at least 2 years in Georgia memory care or assisted living.
• Prior supervisory or management experience required

• Certified Dementia Practitioner (CDP) preferred or willingness to obtain
• Working knowledge of Georgia Assisted Living Community regulations
• Experience with Point Click Care and QuickMar preferred
• Strong leadership, clinical assessment, and communication skills
• Compassionate approach to dementia care:
• Have experience working with residents with Alzheimer Disease, dementia and other related memory or cognitive impairments.
• Be able to work effectively both independently and as part of a team.
• Have strong organizational skills and good attention to detail.
• Be flexible and able to multitask.
• Have excellent verbal and written communication skills.
• Be a customer-focused, proactive and creative problem-solver.
• Be committed to and passionate about serving customers and delivering best-in-class service.
• Have patience, tact, enthusiasm and a positive attitude towards older adults and their families.
• Have good judgement, problem-solving and decision-making skills.
• Possess the ability to effectively and professionally engage, interact and collaborate with residents, residents’ families, associates, etc.
• Have experience working with MS Office (Word, Excel, Outlook, etc.) applications and the ability to learn new technology programs and applications.
• Have the ability, availability and willingness to work nights, weekends and holidays as business needs/schedule dictates.
• Be able to perform the physical functions of the role which include: frequently support up to 50 pounds, occasionally lift/carry up to 30 pounds, frequently kneel, bend, and reach; when supporting, lifting or transferring residents, proper body mechanics and safety measures, as stated in training and/or prescribed by a licensed health care professional must be used.
• Be willing to take, and able to pass, a drug screen, TB test and a physical.
• Be willing to consent to, and able to pass, a criminal background check.