Maintenance Technician

The Maintenance Technician is responsible for maintenance duties. Responsibilities include performing routine property and equipment repairs and preventative maintenance, monitoring utilities and assisting in ensuring the safety of guests and associates. The Maintenance Technician is also responsible for the work orders, suite turnover in vacant rooms in the community and ensure outstanding guest service in compliance with all company standards and all federal, state and local laws. He or she will monitor and patrol assigned areas to provide a safe environment for residents, guests and employees and to minimize opportunities for loss or damage in or around the community.

Key responsibilities include:

• Respond in a courteous and timely manner to all guests’ questions, complaints or requests.
• Complete assigned work orders in a timely manner and within specifications; record and report completed repairs and items that require further attention.
• Perform maintenance and repair work on the interior and exterior of building, in residence units, on laundry and kitchen/refrigeration appliances/equipment, electrical and plumbing systems, heating/air conditioning (HVAC) ventilation, water treatment systems, swimming pools, etc.
• Conduct preventative maintenance inspections by checking working condition of equipment; report all deficiencies immediately to supervisor to be rectified.
• Ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Maintain an adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Replenish supplies in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift.
• Patrol the interior and the perimeter of the community and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Check alarm systems, security cameras, safety and fire equipment systems and closely monitor security of building doors, service areas and delivery areas.
• Challenge suspicious persons on property in accordance with departmental procedures.
• Conduct investigations into theft or lost items, noise complaints and other resident/guest complaints; complete documented reports to management in accordance with departmental procedures.
• Assist in keeping grounds neat and free of litter. Rake, sweep, shovel as circumstances warrant.

The successful candidate will…

• Be at least 18 years of age.
• Have a high school diploma or equivalent.
• Have a minimum of one year of work experience and/or training in building engineering, maintenance or security; or equivalent combination of education and experience.
• Be able to read, write, speak and understand English.
• Be a customer-focused problem-solver.
• Be able to think clearly in emergency situations.
• Be able to safely and properly use hand and power tools.
• Be able to work independently and efficiently, while maintaining a high quality of work.
• Treat residents, guests and associates with kindness, dignity and respect.
• Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed resident expectations.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guests.
• Be committed to quality and detail-oriented.
• Have good organization, prioritization and time management skills.
• Be a good team player; work well with others.
• Be a reliable and hard worker (arrive to work on time, take initiative, be self-motivated, etc.).
• Be physically able to do 8-hour shifts of manual work and lift and carry items weighing up to 75 lbs.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.