The Housekeeping Attendant is responsible for ensuring all assigned areas (e.g., common areas and residences) are neat, clean and tidy. They also are responsible for addressing housekeeping-related guest and resident requests and issues in a timely and professional manner. The Housekeeping Attendant promotes a positive community image to residents, guest and associates and is pleasant, honest and friendly.
Key responsibilities include:
- Perform daily housekeeping functions and specific tasks as assigned and according to company standards using proper cleaning and disinfecting solutions and procedures; housekeeping tasks include dusting, sweeping, trash removal, vacuuming, dusting, mopping floors, laundering linens, cleaning bathrooms, changing sheets, replenishing supplies, etc.
- Consistently offer professional, friendly and engaging service.
- Assist in maintaining an operating environment that assures a consistent, high level of resident and guest satisfaction.
- Maintain resident confidentiality.
- Know and comply with Residents' Rights rules.
- Ensure that equipment, work and supply carts are properly cleaned and stored.
- Ensure that an adequate level of housekeeping supplies is always maintained and advise the Director of Housekeeping about supply needs.
- Ensure that established Universal Precautions and infection control, isolation, fire safety and sanitation practices and procedures are maintained and followed when performing housekeeping duties; promptly report any hazardous conditions and equipment to the Director of Housekeeping.
- Be at least 18 years of age.
- Have a high school diploma or equivalent; work experience as a cleaner, room attendant, or housekeeper, etc. is preferred.
- Read, write, speak and understand English.
- Be able to work independently and efficiently, while maintaining high quality work.
- Treat residents, guests and associates with kindness, dignity and respect.
- Maintain a high level of propriety and concern regarding residents’ privacy.
- Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed customer expectations.
- Possess the ability to interact professionally and collaboratively with associates, residents, family members and guests.
- Be committed to quality and detail-oriented.
- Have good organization, prioritization and time management skills.
- Be a good team player; work well with others.
- Be a reliable and hard worker (arrive to work on time, take initiative, be self-motivated), etc.).
- Be physically able to do 8-hour shifts of manual work and lift items up to 30 lbs.
- Be willing to take and able to pass a drug screen.
- Be willing to consent to and able to pass a criminal background check.