Public Area Attendant

The Public Area Attendant is responsible for ensuring all assigned areas (common areas including lobby, residential common areas, spa/health club, restaurants, parking garage, elevators, windows, walkways, etc.) are neat, clean and tidy and meet Holbrook standards. The Public Area Attendant works as part of a team responsible for promoting a positive community image to residents, guest and associates. He/she is also responsible for providing a positive resident/guest experience during all interactions.

Key responsibilities include:

• Perform daily housekeeping functions and specific tasks as assigned and according to company standards using proper cleaning and disinfecting solutions and procedures; housekeeping tasks include dusting, sweeping, trash removal, vacuuming, mopping floors, laundering linens, cleaning bathrooms, changing sheets, replenishing supplies, etc.
• Consistently offer professional, friendly and engaging service.
• Assist in maintaining an operating environment that assures a consistent, high level of resident & guest satisfaction.
• Maintain resident confidentiality.
• Know and comply with Residents' Rights rules.
• Ensure that equipment, work and supply carts are properly cleaned and stored.
• Ensure that an adequate level of housekeeping supplies is always maintained and advise the Director of Housekeeping of supply needs.
• Ensure that established Universal Precautions and infection control, isolation, fire safety and sanitation practices are procedures are maintained and followed when performing housekeeping duties; promptly report any hazardous conditions and equipment to the Housekeeping Director.

The successful candidate will…

• Be at least 18 years of age.
• Have a high school diploma or equivalent; work experience as a cleaner, room attendant, or housekeeper, etc. preferred.
• Read, write, speak and understand English.
• Be able to work independently and efficiently, while providing high quality work.
• Treat residents, guests and associates with kindness, dignity and respect.
• Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed customer expectations.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guests.
• Be committed to quality and detail oriented.
• Have good organization, prioritization and time management skills.
• Be a good team player; work well with others.
• Be a reliable and hard worker, e.g., arrive to work on time, take initiative, be self-motivated, etc.
• Be physically able to do 8-hour shifts of manual work and lift items up to 30 lbs.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.