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Server

The Server is responsible for providing excellent customer service to residents and guests in our food and beverage outlets.

Key responsibilities include:

  • Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service).
  • As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests.
  • Greet guests in a warm and genuine manner.
  • Suggest menu items to customers based on the menu and specials.
  • Provide information and/or answer questions about menu items.
  • Take customer food and drink orders; ensure accuracy of orders.
  • Upsell additional offerings such as beverages, appetizers and/or desserts.
  • Communicate orders to kitchen and bar staff.
  • Monitor tables to ascertain any additional service needs and communicate order status.
  • Monitor kitchen to ensure timely preparation of orders.
  • Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
  • Serve orders in timely fashion.
  • Work closely with management to immediately and effectively address and resolve any customer concerns.
  • Enter orders into POS system, present guest check, process payment.
  • Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work.
  • Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.
 

The successful candidate will…

  • Have a high school diploma or equivalent; previous server experience preferred.
  • Be 18 years or older.
  • Have good communication skills.
  • Possess the ability to interact professionally and collaboratively with associates, residents, family members and guest.
  • Have good problem-solving, organization and time management skills; ability to multi-task.
  • Be a good team player; work well with others.
  • Be a “natural smiler” with a friendly personality who likes people!
  • Be a reliable and hard worker: arrive to work on time, take initiative, be self-motivated, deliver consistent results, etc.
  • Be able to work calmly and effectively under pressure and in a fast-paced environment.
  • Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed resident expectations.
  • Be able to work nights, weekends and some holidays.
  • Be able to climb up and down two flights of stairs carrying food and drinks multiple times during a shift.
  • Be willing to take and able to pass a drug screen.
  • Be willing to consent to and able to pass a criminal background check.
 

Holbrook Journey


Purpose

To inspire living life to the fullest


Our Philosophy

  • AMAZING Family: Melted souls in a connected cause
  • AMAZING Passion: Driven to instill wonder in others
  • AMAZING Service: Faithfully serving others beyond ourselves

Interested in learning more?

Visit our website