Server

The Server is responsible for providing excellent customer service to residents and guests in our food and beverage outlets.

Key responsibilities include:

• Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service).
• As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests.
• Greet guests in a warm and genuine manner.
• Suggest menu items to customers based on the menu and specials.
• Provide information and/or answer questions about menu items.
• Take customer food and drink orders; ensure accuracy of orders.
• Upsell additional offerings such as beverages, appetizers and/or desserts.
• Communicate orders to kitchen and bar staff.
• Monitor tables to ascertain any additional service needs and communicate order status.
• Monitor kitchen to ensure timely preparation of orders.
• Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
• Serve orders in timely fashion.
• Work closely with management to immediately and effectively address and resolve any customer concerns.
• Enter orders into POS system, present guest check, process payment.
• Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work.
• Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.

The successful candidate will…

• Have a high school diploma or equivalent; previous server experience preferred.
• Be 18 years or older.
• Have good communication skills.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guest.
• Have good problem-solving, organization and time management skills; ability to multi-task.
• Be a good team player; work well with others.
• Be a “natural smiler” with a friendly personality who likes people!
• Be a reliable and hard worker: arrive to work on time, take initiative, be self-motivated, deliver consistent results, etc.
• Be able to work calmly and effectively under pressure and in a fast-paced environment.
• Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed resident expectations.
• Be able to work nights, weekends and some holidays.
• Be able to climb up and down two flights of stairs carrying food and drinks multiple times during a shift.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.